Returns & Exchanges
The Luxury Watch Company offers a 30-day complimentary return period for all timepieces in their original, unworn condition with all security tags intact. We are committed to ensuring your complete satisfaction with every investment you make in our curated collection.
Initiate Your Request
Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure Packaging
Place the watch in its original presentation box, including all warranty cards, manuals, and certificates of authenticity, then pack inside a shipping carton.
Complimentary Shipping
Affix the pre-paid, fully insured laboratory shipping label provided by our team to your package and drop it off at any authorized courier location.
Inspection and Refund
Upon receipt, our master horologists will inspect the timepiece for original condition before processing your full refund to the original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing